Make the connectionĪssuming that you’ll be the person who controls the other person’s PC over the internet:ġ. This shouldn’t matter unless you’re trying to fix an audio issue with the other PC. Quick Assist won’t stream sound from the remote PC. If you and the other person can hold a video chat session with good image and sound quality (especially at your end), then Quick Assist will probably work well.ĥ. Quick Assist works best if each Windows 10 PC has fast and reliable internet access. (This can be an Office 365 or Microsoft 365 account or a free email account with Outlook or Hotmail.) If you don’t have one, the Quick Assist tool will let you sign up for free.Ĥ. If you’re the one who will provide assistance to the other person’s PC, you must have a user account with a Microsoft service. The person who needs assistance with their Windows 10 PC must be sitting in front of it - at least initially, in order to grant permission for Quick Assist to connect their PC to the computer controlled by the person who will help them.ģ. Go to Settings > Update & Security > Windows Update and download and install the update.Ģ. If either of the PCs doesn’t have Quick Assist, you’ll have to update that PC to the latest version of Windows 10. If the Quick Assist app launches on both machines, you’re good to go. (That update came out in 2016, so it’s unlikely that either PC would be using an earlier version.) To make sure, type Quick Assist into the Windows Search box next to the Start menu on your PC, and have the person at the other computer do the same.

Both computers need to be running Windows 10 version 1607 or later.

Quick assist login